Thursday, April 21, 2011

Problems with latest AVG Free update

I had avg2011 (1120) installed and working fine on 3 xp sp3 systems. Attempting to install the latest update (1321) i consistently get the Error code 0xc0070643 with "Prepare driver installation failure) 0xE0010058 MSI action failed. I updated to the latest MSI from Microsft, unregistered and registered it and each of the 3 systems fails installation with the same error. On 1 system I wiped all evidence of AVG using the removal tool, manual file and directory deletion and a manual review of the registry. My logs are at https://rapidshare.com/files/457219301/avglogs04-13-2011.zip Same error in safe mode installation...Any thoughts appreciated

Reply 1 : Problems with latest AVG Free update

Hello Jbd3dmd,

To allow us analyze your situation please provide us with Msinfo output.

Also you can try chose custom installation and untick Firewall component.

Thank you

Reply 2 : Problems with latest AVG Free update

https://rapidshare.com/files/457238974/mssysinfo.zip

links to the msinfo file but the previous version of AVGFree 2011 was fine on this same system with no hardware changes. I upgraded my windows 7 laptop with no issues so I suspect some issue with XP

Reply 3 : Problems with latest AVG Free update

I unchecked all options under custom install but didn't see firewall among them. I was able to reinstall version 9 but when I tried to upgrade it demanded a reboot after uninstalling 9 and it then gave the same error code as 1032 of 2011 commenced to install..

Reply 4 : Problems with latest AVG Free update

Hello Jbd3dmd,

Please try to disable Teatimer part of Spybot.

Afterwards attempt to install with full installation package:
http://free.avg.com/ww-en/download.prd-afh

If the installation still fails, provide us with fresh installation log files.

In case you are paid AVG customer, please contact our support here:
http://www.avg.com/support

Thank you

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