Wednesday, December 22, 2010

Alienware M15x Freezing when ejecting disks??

Hello guys....long time reader, first thread.



I had searched through the forums quite a bit, learning much info on these notebooks. But I was wondering if anyone with an M15x has experienced this issue before?



Maybe 50% of the time, whenever I try to eject a disc I inserted to install a game or watch a movie, the system will completely freeze for about 10 seconds, and the disc will not eject. At first, I thought this was because of the DVD Drive, but apparently it isnt. Then I figured it was the touch strip, so I tried to eject the disc by going to My Computer, and right click ejecting the disc drive, which also caused a continuously spinning "thinking" circle and the whole system would crash, needing a hard reboot. I originally had a DVD RW drive in my system (model GA31N) and replaced it with a bluray reader (Model CA10N) and it still has the same issue. This leads me to believe its a software problem somewhere?



Whenever this occurs, I also get problems shutting down the PC. It will stay at "Shutting Down" or "Logging Off" forever. I have to manually hard shutdown the system. But when the system reboots, I can eject the disc at the BIOS screen or while Windows is loading.



This happens with any type of media....BDROM, DVD, CD, etc.



Anyone have a fix for this, or have experienced this with their system? I have tried reformatting the system and reinstalling everything to no avail.



The M15x is only 3 months old. Specs:



i7 720QM

HD 5850 1GB

256GB Samsung SSD

Bluray Drive

900P Screen

Intel 6300 AGN'

8GB Corsair 1333MHz RAM



Any help is appreciated.

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